NOC Level-3 Support

How can we assist your
infrastructure?

Access documentation, monitor global node status, or escalate critical routing and database inquiries to our engineering team.

Network Operations Status

Real-time metrics for core services and API gateways.

All Systems Operational

AAA Auth Servers

> FreeRADIUS: 99.99%

Database Clusters

> MySQL Primary: Syncing

Pub/Sub Brokers

> MQTT Nodes: Online

DRM & Keys

> HLS Delivery: Optimal

Priority Ticketing

Submit secure, encrypted requests directly to our backend engineers for rapid schema adjustments or custom CI3 module requests.

Open New Ticket

Developer Docs

Review standard API hooks, database conventions (including mac_address mappings), and TR-069 provisioning payloads.

View Library

LCO Architecture

Guides on configuring dynamic IP pools, managing multi-tenant LCO invoicing, and setting distributor margins.

Explore Guides

Urgent Escalation?

If you are experiencing node failures, database lockups, or active piracy threats to your IPTV streams, bypass the ticketing queue and contact the NOC directly.